-
How to schedule my first pick-up?
Nextonic offers various resources to schedule laundry tasks with us. Users can call directly on the number given at the top or leave a message on Whatsapp number available at the bottom. Our app is also available on Playstore & App Store to schedule laundry.
-
Approximately how many clothes will fit in 1 KG?
It depends on what type of clothes (men & women) you choose for washing or any other service. Shirts and undergarments aren’t much heavy as compared to jeans and trousers. So, a pair of shirts, undergarments, and 2 trousers or jeans will weigh around 1 kg.
-
What if I am not available at the time of delivery?
If you are not available to receive your clothes after servicing, you can simply let us know by call or text us on Whatsapp number. You can also take help through our customer support as given on our Nextonic mobile app. We always have hassle-free ways to serve you better.
-
Can I have a fast laundry delivery service?
Sure you can have it. It all depends on the number of orders and customers we have lined up according to ‘First come first serve’ criteria. Usually, we don’t take much time to get your laundry done and deliver the clothes as soon as the tasks are done.
-
How can I pay for the services?
There are many modes of payment available for our valuable customers. They can either choose to pay through cash or online services. We also accept payments through online modes like UPI, debit/credit pays, net banking, and you will find more on our app.
-
How to contact in case of a query/complaint?
Our customer support center is always open for all the customers. You can call us directly on the number given at the top, Whatsapp us, or email us at support@nextonicservices.com. Get your questions answered by our experts and clear your doubts regarding any services.
-
What is the minimum order size?
Minimum order size is defined by the service you choose according to the kilos of your clothes. It varies according to your requirements and pricing available on our site. For customer’s first order, we have the minimum value for your order. While placing the order, you can check the list of our pricing for every service.
-
Are there things that you will not wash?
Yes, there are several things for which we don’t provide our laundry services. Nextonic only takes care of wearable garments such as shirts, trousers, jeans, party wear, sarees, curtains, and many more. You can check our site or mobile app to see what products we cater to.
-
How do I give special instructions for my clothes?
Nextonic provides a huge convenience to the customers for providing every necessary detail for their garments. While scheduling a services, you can mention instructions for your clothes in the ‘Customer Remark’ section. Just make sure to enter every essential detail you want to tell.
-
Do I need to separate clothes of laundry from dry clean?
You don’t need to put additional efforts for distinguishing clothes for dry cleaning. According to the services you scheduled, our pickup boy will keep your to-be-washed clothes in a separate bag, and clothes for dry cleaning in another.
-
How do you process my clothes, where are my clothes headed?
Once your clothes are taken by our pickup boy to our laundry processing premises, our team will handle them with professional care. They will use eco-friendly and non-toxic detergents or solutions to wash your clothes perfectly. After that they will be steam pressed or ironed for perfect folding.
-
What do you suggest to tackle clothes which bleed out color?
Garments which bleed out often while undergo washing need special treatment. In that case, you can choose dry cleaning service. It will give your clothes a perfect feel and touch without affecting its colour density.